Privacy Policy

The Privacy Policy describes TrackBinge's legal practice for its websites, extension and applications. This policy addresses all privacy concerns an individual may have and applies to all users who supports the platform with donation or buying a subscription plan for a paid service. If you are using only our extension to track and view OTT trends then you are an anonymous and unique ID in our database.

Who is responsible for data collection and processing (contacts)?

The legal person responsible for the collection, processing and / or use of personal information in connection with our websites and products ("Controller") is:

What is personal information?

The purpose of data protection is to protect personal information. Personal information means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This information includes, for example, details such as name and email address, but also information in connection with payments.

Information TrackBinge collects

Personal information

When you visit the TrackBinge website we collect IP address, unique ID, logging of some of the button clicks on our website (clicking download, for example) and user event logging data. When the TrackBinge extension communicates with TrackBinge servers, we receive the computer’s IP address. After six months we will remove any identifying information such as IP address from our log files and databases.

When you donate from the TrackBinge website, we collect and store all information, excluding the credit card number, given during the payment process. This includes IP address, unique ID, logging some of the button clicks (payment, download buttons) and user event logging. TrackBinge does not handle or have access to full credit card numbers, bank account details or payment account login information. Each payment processor stores and uses the data you provide them differently.

TrackBinge uses Stripe as payment processors when you donate to TrackBinge. To learn more about their data collection policies, please consult their respective privacy policies available here, here and here when using them.

TrackBinge uses Azure Web App from Microsoft. to ingest and process log messages from the TrackBinge extensions and the trackbinge.com website. Log messages are not kept on Web App after processing. Web App keeps the requester's IP address and other networking information in its system logs for 30 days.

TrackBinge+

When you purchase or otherwise obtain a TrackBinge Premium license TrackBinge will store information regarding the license, including: unique extension identifiers associated with the license, email associated with the license, last license check timestamp and license status. This data will be stored during the active lifetime of the license and for a period after cancellation.
The same data that is stored when you make a donation to TrackBinge is stored when you purchase Premium.

Anonymous information

The TrackBinge extension captures anonymous usage information including, but not limited to, the version number of the extension, preferred language, and browser and operating system type. The TrackBinge extension also assigns an anonymous, unique ID to each installation. We store aggregate statistics about the installation connected with each user ID indefinitely. We utilize this information to help us identify and fix potential issues with TrackBinge as well as to determine the performance of TrackBinge features.

Extension error information

An error report is automatically sent to TrackBinge's servers whenever an error occurs in the extension. The report contains the anonymous information stated previously along with the current browser version and a description of the error. If a URL exists in the error description then the extension will attempt to remove it. The data is used for troubleshooting and to identify general defects which lead to unexpected crashes or errors. After 7 days we will remove this information from our log files and databases.

Server logs

Logs for general requests made to trackbinge.com or its infrastructure are kept for up to 90 days. These logs include the IP address, browser, operating system, and page address. We will anonymize the IP address by using a hash to encrypt this information and we will immediately delete the original IP address. This data is used to generate usage statistics as well as to investigate potential security issues. After 90 days, we will remove this information from our log files and databases.
Logs for payment processing requests are kept in accordance with US tax law retention periods and will be deleted after the end of the respective retention period. Information in these logs includes IP address, email (if provided), address (if provided), name (if provided), browser type and version, operating system, payment amount, payment type, card type, expiration date, and last four digits of the card if a card is used. This data is used to provide insights into the financial performance of TrackBinge.

Data security

All personal and usage information that TrackBinge collects is stored in our databases and TrackBinge takes reasonable steps to keep it secure. That said, no database or server is 100% secure and we cannot guarantee the absolute security of your data in our system or while being transmitted over the Internet. Our best effort is given, but you use TrackBinge's website and browser extension at your own risk.

Personal information in connection with payments

If you have attempted a payment on the TrackBinge website then you can request to have your email and name removed from our system. To do this, please open a private ticket on our support site that contains your Order ID or email for the purchase. Please note that TrackBinge can only remove information from our own systems and cannot make changes to data that you give to a payment processor.

Right to withdraw your consent at any time

You have the right to withdraw your consent at any time, when you have provided us with your consent to the collection and processing of your personal information for one or more specific purposes.

How to exercise your rights

To exercise your rights, please contact us here.

Changes and updates to this policy

TrackBinge reserves the right to change this policy for any reason, and may make small, inconsequential changes to this policy with or without notice. Each time this policy is changed we will revise the "Effective Date" at the top of this page. When substantial changes are made to the disclosure of your personal information TrackBinge will attempt to notify you through the email that was provided during the payment process. Your continued use of the TrackBinge website or extension constitutes your agreement to this Privacy Policy and any revisions or updates.

Contact

You can always contact us with questions or feedback about our privacy policy here.